For Queensland law firms
Frequently asked questions
Are you a law firm?
No. Skhawling Advisors Sdn Bhd is a Malaysian business support company. We are not a law practice, we do not provide legal services or legal advice, and we act for no one. Our clients are Australian law practices, and every matter remains the responsibility of the instructing firm.
Will you contact my clients?
Never. No telephone calls, no emails, no messages, at any stage. We work from the file. Every communication with a claimant comes from your office.
Do you send anything on our behalf?
Nothing at all. No requests to doctors, hospitals, employers or government agencies, and no correspondence with insurers. We prepare the letter and it leaves your office under your name. It keeps the line clean and it means nothing goes out that your solicitor has not read.
What about claim farming?
We have no involvement of any kind before a retainer is signed. We do not speak to prospective clients, we do not qualify enquiries, and we are never paid anything by reference to a claim being made. There is no point in the arrangement at which the question could arise.
How is this different from hiring an offshore paralegal directly?
Direct engagement of an offshore individual carries real employment law exposure. The Fair Work Commission has held that an overseas worker engaged as a contractor by an Australian firm was in fact an employee, and that working overseas was irrelevant to that finding. You are not hiring a person here. You are buying defined work product from a company under a written services agreement.
Where is my client data stored?
Your team decides. We work inside your case management system as named users you create, so your file stays where it already is, under permissions you set and can revoke at any moment. The detailed data handling arrangements are agreed with you in writing before any file is allocated.
Do you understand the Queensland schemes, or is this generic legal admin?
Queensland personal injury is the only thing we do. WorkCover, CTP and PIPA — the notices, the time limits, the disclosure obligations, and the current forms, including the PIPA notices of claim that changed on 1 September 2025.
What happens if we want to stop?
Per deliverable — file to file basis gives you the freedom to use our services only when you need to.
Monthly plan — fourteen days' notice after the initial one-month term. You revoke the system access and the arrangement ends. There is nothing to unwind.
Yearly plan — at the end of one year.
How do we pay?
Pay as you go on a fixed price per deliverable, a monthly plan, or a yearly retainer. Ask for our rates and we will send them the same day.
How do we start?
Contact us now and tell us which plan suits you best. We are happy to start on the file!